Tag: voice of the process
Using Voice of the Process to Identify Critical Processes for Improvement
Published:Are you hearing voices? If it’s in a business context, then there is nothing to worry about — and it might even be a good thing. Let’s listen in to the voice of the process and hear what it has to say.
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Voice of the Process vs. Voice of the Customer: What’s the Difference?
Updated:Voice of the Process vs. Voice of the Customer isn’t a debate necessarily. In Six Sigma, many voices communicate concepts, ideas, and progress that any organization should pay attention to. Some, like VOP, can inform you of the progress of a process. However, others like VOC, serve as a beacon into the minds of your […]
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