Tag: voice of the process

Are you hearing voices? If it’s in a business context, then there is nothing to worry about — and it might even be a good thing. Let’s listen in to the voice of the process and hear what it has to say.

Voice of the Process vs. Voice of the Customer isn’t a debate necessarily. In Six Sigma, many voices communicate concepts, ideas, and progress that any organization should pay attention to. Some, like VOP, can inform you of the progress of a process. However, others like VOC, serve as a beacon into the minds […]