Tag: value

In business, you always want to think of your customer and you should be doing everything you can to add value to your service. There are some things, however, required to run your business that will have no inherent value to your customer.

What is Value Added? The most important thing to understand about value concepts is that they always revolve around the customer. Customers are the ones who set the standard for value, which means it’s based on whether the customer believes the product or service will address their specific needs. Increasing appeal by adding […]

Critical of quality is the path to customer satisfaction. Learn how Critical to Quality impacts the ability to satisfy your customer, the benefits of addressing CTQ related issues, and see an example.

Some people are angry and upset about the effectiveness of Six Sigma as a problem-solving discipline. Individuals routinely call for the next new quality discipline or argue why Six Sigma will not work in this case or the other. Some of this is one-upping – this approach is better; some of this is sour grapes […]

The intent of any organization’s process improvement efforts is to improve the effectiveness (e.g., reduce defects) and efficiency (e.g., cost cutting per transaction) of the business process. What one often does not see as part of the effectiveness definition, however, is the expectation that the newly redesigned or improved business processes need to reflect the […]

Businesses are in business to make money. But calculating the true value of any project (Lean Six Sigma or otherwise) with respect to its impact on margin has always been challenging, mainly due to the ambiguity of turning notions into dollar values. For instance, it is clear that training employees will improve expertise and productivity, […]