Tag: telesales
Drive Improvements in Outbound Telesales with Lean Six Sigma: Part 2 of 2
Published:Outbound telesales is a process full of waste, poor design and variation that is ripe for the application of improvement tools. Not only can process quality be improved, but also revenue can be increased. Part One of this two-part article addresses the types of waste that may exist in an outbound telesales operation and how […]
Read more ยปDrive Improvements in Outbound Telesales with Lean Six Sigma: Part 1 of 2
Published:Outbound telesales is a process full of waste, poor design and variation that is ripe for the application of improvement tools. Not only can process quality be improved, but also revenue can be increased. Part One of this two-part articleย addresses the types of waste that may exist in an outbound telesales operation and how to […]
Read more ยป