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How Six Sigma Improves Customer Satisfaction

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With Six Sigma, customer satisfaction comes first. We’ve talked at length in the past about the various nomenclature, techniques, and so forth that drive Six Sigma. As a comprehensive discipline, it is a transformative means of making your organization the best it can be. However, it is a methodology and approach that takes […]

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DMADV: The Methodology for Redesigning Broken Processes

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The DMAIC methodology of Six Sigma is a well-known tool for improving existing products and processes. But, what if our existing process or product canโ€™t be improved enough to meet expectations? What if we are developing a process that hasnโ€™t existed before?

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Understanding Six Sigma: Definition, Benefits, and Best Practices

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Six Sigma has been defined in three ways:ย as a metric, a methodology, and a philosophy. Sigma can be defined as the standard deviation of a set of continuous data, so Six Sigma would then be six standard deviations.

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How Six Sigma and the DMAIC Process Made Samsung Into an Industry Leader

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With strategic implementation, Six Sigma can do wonders for an organization. The methodology can drastically improve processes, cut down on waste, and even help provide better results in the design and R&D of new products. Samsung found that it was having issues with all of the above and, in 1999, conducted a complete […]

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