Using Triage to Manage Process Workloads in Services

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It is something we have all experienced: Walking into a bank and finding we are the sixth person in line. Having a computer go down and discovering that it will take hours or days before someone can come to fix it. Getting an urgent request and having to set aside the 10 other things we […]

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SBTI Announces Three New Products

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SBTI Announces Three New Products

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Reducing Delays in Service Processes with Rapid Setup

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A P&L manager who is preparing a monthly report starts gathering the information he needs. He realizes that this month’s sales figures are not broken out by region, so he calls accounting and asks for the regional split as quickly as possible. He also discovers that he has updates on only three of the four […]

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