Tag: queue

Two Six Sigma professionals recently posed questions in the iSixSigma Discussion Forum relating to queuing theory in a call center. One reader wanted to know how to calculate average and standard deviation for service time and interarrival time – the amount of time between the arrival of one customer and the arrival of the next. […]

Everyone has experienced waiting in line, whether at a fast-food restaurant, on the phone for technical help, at the doctor’s office or in the drive-through lane of a bank. Sometimes, it is a pleasant experience, but many times it can be extremely frustrating for both the customer and the store manager. Given the intensity of […]