Tag: Quality

You have decided that you would like to implement a quality program within your business or organization. Consulting companies have developed many different programs ranging from step-by-step procedures to complex manuals, charts and software. The quality program may take the name of Six Sigma, TQM, quality assurance or just plan quality. Regardless of the methodology […]

The Quality profession has always been about improving processes, products and services. From TQM to PDCA to Six Sigma, all Quality methodologies are focused on eliminating defects and the root causes of those defects. It involves products that satisfy your customers, running processes at greater efficiencies, producing less waste and increasing business productivity. All of […]

Some consultants are earning seven figure salaries, CEOs of large companies are claiming billions of dollars saved, conferences, books, and seminars are popping up everywhere, and yet one can argue that there isn’t much new about Six Sigma that we didn’t have with TQM. Is Six Sigma just the latest management buzzword or is Six […]

Many have thought the traditional definition of quality – meeting the desired specifications of the product’s fitness for use – does not apply in the same sense in the service sector as in manufacturing. But a closer look reveals that today’s services, with a little help from technology, are similar to products in the manufacturing industry. […]

Quality audits are performed to verify the effectiveness of a quality management system. They can also be used to: Gain internationally recognized quality certifications, such as ISO 9001. Verify the existence of objective process data. Assess how successfully processes have been implemented. Judge the effectiveness of achieving any defined target levels. Provide evidence concerning reduction […]

The definition of quality can differ depending on whether it is associated with products and services or with the processes used to generate them. The quality of a product or service is measured in terms of the satisfaction that the customer derives from using it. The quality of a process depends on its ability to […]

Many quality managers have read about and seen the benefits of Six Sigma but are unsure how to approach their senior leadership about the opportunity because they do not have a concise package of information to convey. Fortunately, there is a series of tried and true steps which can be taken to sell management on […]

A distinguished panel of healthcare executives recently shared their thoughts on the importance of leaders taking an active and visible role in their organization’s quality initiatives. They also agreed on the need for organizations to develop the right management systems and structures to adequately support their quality efforts, measure outcomes and encourage accountability. Speaking on […]

Since the start of the information technology age, software quality has been an ambiguous term, meaning different things to different people. It has been defined internally from the viewpoint of software developers; and it has been defined externally from the viewpoint of end users of the software. But either way, early in the history of […]

George Group, DeLeeuw Associates and iSixSigma Partner to Advance Financial Services Quality Through Focused Six Sigma Portal

Dateline: Stamford, Connecticut (USA), May 6, 2004 The man whose ideas led to corporations adopting Six Sigma and other quality management strategies warns that U.S. companies are moving too slowly in improving the quality of business procedures, products and services. The nation’s position in the world economy is at risk, according to Dr. Joseph M. […]

Certified Quality Engineer (CQE) Prep Course in Las Vegas May 10-13th

Answering two fundamental questions can help an organization honestly assess its readiness for adopting a Lean Six Sigma culture.

Up Close and Personal With Six Sigma

Often considered an island unto itself, technology development and implementation does not really occur in a vacuum. However, the interrelated nature of managerial, quality and technological systems, and the inherent benefits of a truly integrated view are not necessarily evident to the information technology (IT) professional. Consequently, increasing implementation costs and an array of idiosyncratic […]

Dr. Joseph M. Juran, “Architect Of Quality,” Celebrates 100th Birthday