Tag: process map

Process mapping is one of the basic quality or process improvement tools used in Lean Six Sigma. It has acquired more importance in recent times, given the complexities of processes and the need to capture and visualize knowledge that resides with the people who perform the task. Often process mapping is looked at […]

What Is a Customer Journey Map? A customer journey map is a diagram that visually represents the various steps a customer goes through in engagement with your company. This can be with a product, service, online and in-person interaction, or a combination. The Benefits of a Customer Journey Map A customer journey map […]

Value stream map vs. process map, which is better for you? As with many tools and methods in Six Sigma, there isn’t a one-size-fits-all approach to mapping things out. Both of these tools have specific functions with some overlap. If you’re new to Six Sigma, then you’re in luck. Today, we’re going in-depth […]

Reading a generalized description of how waste was reduced or eliminated in a process is interesting but it is in the details that the true impact and challenges of process improvement are found. This article describes a DMAIC (Define, Measure, Analyze, Improve, Control) improvement project, including key deliverables, challenges and how the challenges were met. […]

The Six Sigma tool SIPOC (supplier, input, process, output, customer) is used to map processes at a high level. SIPOC diagrams are typically included as a slide in project presentations – often as a required element of a presentation template – accompanied by a perfunctory description. Presenters may not know what do with the SIPOC […]

One of the most popular search terms on iSixSigma.com is SIPOC (suppliers, inputs, process, output and customers), a process mapping tool. The reverse of SIPOC, COPIS (customer, output, process, input, supplier) is also a frequently searched tool. The best SIPOC/COPIS references on iSixSigma can be found at the following links: Better Involvement/Requirements with LURE and […]