Tag: operational definitions

Would you and I agree what 50% cotton/50% polyester means if we saw a label on your shirt? Probably not. How about whether your order was delivered? Without good operational definitions, we would likely not agree on many things. Let’s see how we can overcome that gap.

A repeated series of actions and variables is a process. A collection of processes is a system. Virtually perfect Six Sigma quality results from an optimal interaction of all the variables in a given system. Process and system questions we all face at work include: Which variables are the most important to the customer? Am […]