Tag: MSA

One of the biggest challenges in making improvements in transactional processes is getting data which can be relied upon. There is an abundance of categorical data in transactional areas – situations where a judgment call is required: Is something right or wrong? Is the application complete? What type of error was made on the request […]

This combination “case study and tutorial” tracks the inception of a Six Sigma DMAIC project by an IT support business. The project is aimed at helping the company become more competitive and profitable. Each part follows the project team as it works through another stage of the DMAIC methodology. Click to read the rest of […]