Tag: Food Service

A Minnesota-based quality group recently presented three people with the 2010 Shurson Awards, honoring commitment to quality principles. The winners, chosen by the Rochester Area Quality Council (RAQC), are Gene Dankbar and Dr. Prathibha Varkey of the Mayo Clinic, and Darryl Mickelson of Hormel Foods Corp.

Six Sigma practitioners capture the voice of customer (VOC) in the process of designing or improving a product or service; however, practitioners often compromise while implementing the VOC in the actual design, citing reasons such as cost, cycle time and design constraints. As a result of these compromises, products or services can lose competitiveness in […]