Tag: customer needs

House of Quality? No, this is often referred to as a House of Pain because of the effort needed to complete one. Let’s see if we are just being overly pessimistic. 

In today’s competitive business environment, maintaining a high level of quality has become vital to a company’s success. It is imperative that suppliers provide quality parts that meet customer requirements the first time and every time. 

Critical of quality is the path to customer satisfaction. Learn how Critical to Quality impacts the ability to satisfy your customer, the benefits of addressing CTQ related issues, and see an example.

Some people are angry and upset about the effectiveness of Six Sigma as a problem-solving discipline. Individuals routinely call for the next new quality discipline or argue why Six Sigma will not work in this case or the other. Some of this is one-upping – this approach is better; some of this is sour grapes […]