customer journey map Archives

Customer Journey Map vs. Process Map: What’s the Difference?

Published: October 11, 2024 by Liam Frady

What Is a Customer Journey Map? A customer journey map is a diagram that visually represents the various steps a customer goes through in engagement with your company. This can be with a product, service, online and in-person interaction, or a combination. The Benefits of a Customer Journey Map A customer journey map […]

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