Tag: costs of quality

When calculating the business case for a Six Sigma project, the cost of poor quality (COPQ), which is the cost caused by producing defects, is a commonly used concept. Within the total amount of quality cost, however, COPQ represents only a certain proportion. Costs do not result from only producing and fixing failures; […]

Quality is one of those words and concepts that have many meanings. Let’s review the concept and discuss the different definitions associated with the term. It refers to the degree of excellence or superiority of something, often concerning its intended purpose or function. Further, it is a measure of how well something meets […]

Don’t let the costs of poor quality eat your profits for breakfast. Learn how to stay competitive by understanding the components of TCOQ and how to optimize them – and ultimately the quality of your product or service.