Holding Black Belts Accountable for Positive Project Results

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As a Black Belt, I know it is easy to fall into the trap of working only on projects that cut costs. I also know that this type of “accounting” is a slippery slope that can cloud essential business goals by creating unfounded visions of savings. Don’t get me wrong – cutting expenses is important. […]

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Monitoring Return on Investment for Internet Initiatives

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During the past four years the Internet channel has seen the migration from an exploratory revolution of new functionality to creating a viable profitable business. It is no longer feasible to place additional technological enhancements on the web without considering the payback model in which returns and/or cost savings can be generated. This young Internet […]

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Software Vendor Partnership Cost Reduction with Six Sigma

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Business Issue A multibillion-dollar software manufacturer needed to drive down the total $191 million annual cost of supplying its workers with continuously updated workstations. Both the software manufacturer and its primary vendor/supplier were in the midst of an aggressive cost cutting initiative that would lead to a new compensation model. The initial, first year targeted […]

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Lowering the Cost of Ownership for Software Lifecycles

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How will we remember the past eighteen months? Many will remember it as a time of economic slump, with lay-offs, low spending and a war in Iraq. The economic situation is not likely to improve during the remainder of 2003, leading organizations to focus on delivering value to their customers while demonstrating hard return-on-investment. Any […]

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Cost of a Process with Poor Quality Can Be Very High

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The definition of quality can differ depending on whether it is associated with products and services or with the processes used to generate them. The quality of a product or service is measured in terms of the satisfaction that the customer derives from using it. The quality of a process depends on its ability to […]

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