Betfair, Firstsource, Nationwide, Tyco, U.S. Army take home project and program accolades

FOR IMMEDIATE RELEASE

For more information, contact:
Randy Woods
Associate Editor, iSixSigma
206-783-5742

Miami, Florida – (February 9, 2011) – iSixSigma, the leading provider of content for the Six Sigma community, honored the winners and finalists of outstanding Six Sigma programs and projects at this morning’s iSixSigma Live! Summit & Awards, including this year’s new category for Design for Six Sigma (DFSS) projects.

iSixSigma.com and iSixSigma Magazine sponsored the competition, which received nearly 30 nominations from around the world. A team of certified continuous improvement experts used a systematic and structured process to evaluate the entries in four categories: Most Successful Lean Six Sigma Start-up Program, Most Successful Re-energized Lean Six Sigma Program; Largest-Breakthrough Improvement Projects; and, for the first time, Largest-Breakthrough Innovation award for use of DFSS.

Here are iSixSigma’s program and project finalists and winners by category:

Largest-Breakthrough Improvement Projects

Customer Service Winner: U.S. Army – Joint Attack Munition Systems – “Hellfire Missile Test and Repair”
Finalists: Betfair Ltd. (2)

Transactional Winner: Betfair Ltd. – “Increase Spanish Outbound Contact & Conversion Rate”
Finalists: Capgemini Business Services India, Ltd.; Firstsource Solutions Ltd.

Largest-Breakthrough Innovation Project Winner: Tyco Electronics (formerly ADC Telecommunications) – “Systematic Application of DFSS in Gen3 SC Connector”
Finalists: Baxter Healthcare, Capgemini Business Services India Ltd.

Most Successful Lean Six Sigma Start-up Program
Winner: Nationwide Mutual Insurance Co.
Finalists: Capgemini Business Process Outsourcing; SRA International Inc.

Most Successful Re-energized Lean Six Sigma Program
Winner: Firstsource Solutions Ltd.
Finalists: Capital One; U.S. Army – TACOM Life Cycle Management Command

“Congratulations to all who contributed to these projects and programs, which truly represent the best in continuous process improvement,” said Randy Woods, associate editor for iSixSigma and manager of the awards program. “We’re also thrilled to launch our first-ever award to recognize the best use of Design for Six Sigma to foster innovation.”

To qualify for the competition, programs must have had a minimum return on investment (ROI) of 5x; projects must have delivered a 90 percent reduction in defects, a minimum $250,000 and 5x or more ROI, and a minimum 2-sigma increase in process sigma level.