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Similar to the way a Black Belt denotes a certain competency in martial arts, the Certified Six Sigma Black Belt indicates someone who has demonstrated competence in techniques and principles of Six Sigma.

Every business is unique and has its own requirements for meeting its definition of success. Being able to list the requirements of your specific organization provides a clear picture of the needs for your company’s success and can aid in the planning stages of the projects required to meet goals. There are needs and then […]

With any business, it is important to be able to separate yourself from the competition to gain an advantage. This can be anything from running your operations with greater efficiency to being able to differentiate the attributes of your product from those of your rivals. Having a competitive advantage and being able to maintain it […]

Back-dating is like starting at the center of a maze and working your way outwards instead of starting at the normal exterior point. This term describes a type of scheduling process entirely oriented around established dates for final deliverables. Back-dating may seem like doing things backwards, but it’s actually the logical and often necessary perspective […]

See Malcolm Baldrige National Quality Award.

The capability maturity model (CMM) was conceived during the 1980s as a way to improve the way US government departments interfaced with technical contractors. The rapid onset and development of computer technology forced many agencies, including the Department of Defense, to develop a new model to adapt to the more demanding and fast-paced nature of […]

Concept engineering is how you measure twice and cut once. It’s how you learn from mistakes before you make them. This practice is a way to consider problems and possibilities that may emerge from initial design to final production.

Bar charts are one of the most common ways to display information in a visual format, so it’s a popular choice in all kinds of media. Most business presentations have at least one of them in the mix and they are scattered throughout most high school textbooks. That’s why the ability to comprehend and use […]

When determining how to apply Six Sigma methodology to your business, you do not need to reinvent the wheel. A lot of research, testing, and work has already been put in to sort out some common best practices that are proven to work for most organizations. In any industry, there are others that have come […]

Is Chaku Chaku a real word or the sound of machines loading and unloading parts? It turns out that Chaku Chaku is Japanese for load load and a system of loading and unloading parts from a machine. Let’s explore this a little deeper.

Probability is defined as how likely a particular event or outcome is. When there is an impactful workplace event, you will likely want to examine the probability of it occurring again, whether that event is positive or negative. In order to reasonably determine future probability, one must look at the circumstances surrounding the event. Almost […]

An underlying assumption for the use of many statistical tools is that your data is normally distributed. But, how do you know? The A-square calculation for the Anderson Darling Normality Test will tell you.

Even a little bit of leftovers each day can add up to something big. That’s the basic principle and motivation behind accessory planning. The whole purpose of this activity is to find ways to use what would otherwise be wasted to generate further value. Overview: What is accessory planning? Most companies engage in accessory planning […]

At the gun range, your goal is to hit the target. Accuracy will be measured by how close you come to that target. The same is true of your process.  

When talking about an alias, alias structure or aliasing, you are talking about Design of Experiments (DOE). More specifically, you are referring to the confounding of effects in a fractional factorial experiment. Aliasing occurs when the estimate of a factor effect  is difficult to distinguish because of the impact of other factors in your experiment. […]

The Alternate Hypothesis, written as Ha, is a subset of the larger topic of hypothesis testing. The Alternate Hypothesis is the default statement about a specific condition of your data and allows you to draw important conclusions about the population from which the sample data came.

Some tasks are repetitive, mind-numbing, and lack the sort of creativity that promotes active engagement. If possible, these types of processes should be automated so that the type of energy needed to find places where your organization can evolve may blossom. Businesses thrive on having employees that are engaged in the work that they are […]

5S is often thought of as the foundation for continuous improvement. While traditionally considered only applicable to a manufacturing environment, it’s highly relevant for non-manufacturing operations as well. In this article, we will define 5S, discuss its benefits, and consider its importance to an organization. Overview: What is 5S?  There is some debate as to […]

The bad news is that you have problems to solve. The good news is that there are a number of simple, yet powerful tools that can help you. The 8D process is one of them.

Average incoming quality is a simple, effective and accessible metric that indicates input quality within a process. Accurate assessment of average quality depends on several other factors, including an established framework for evaluation and consistent screening techniques. Overview: What is average incoming quality? In the context of lean manufacturing and business management practices, average incoming […]

By standardizing a project, an organization is better able to analyze the effects of environmental factors that may have otherwise been overlooked. Baselining is one way to achieve this.

There are all types of business metrics. Some examples would be sales revenue, customer retention rate, and net profit. Each of these and others helps provide you with a fuller picture of how your business is doing. Overview: What are business metrics? Business metrics are metrics that are quantifiable and utilized to assess the performance […]

In random sampling, this number is the fine line that separates an accepted lot and a rejected one.

Don’t you hate it when you make a mistake? Well, an alpha risk is just that. Let’s learn what that mistake is and how to keep from making it.

In any business arrangement, it is necessary to know who exactly has the power to make decisions. This is true for everything from approving a sale to granting the request for a change in a process be implemented. Just being in a position of power does not make you a great leader. A lot of […]

While you may be familiar with Lean Six Sigma as a methodology for improving your processes, have you heard of the Business Process Management System (BPMS)? If not, this article will provide lots of information on what it is and how to use it. Business Process Management System (BPMS) Business Process Management System (BPMS) is […]

Why do you weigh yourself before you start your diet? You probably want to get a starting point or baseline to help measure your progress so you know whether the diet is working or you have reached your goal. 

The design and manufacture of highly complex products and systems requires close co-operation between multiple suppliers and customers. Without well-defined quality plans and methodologies, products will neither get to market on time, or on budget, nor be defect free. 

A buffer can be simply defined as something that serves as a protective barrier. Let’s see how this might apply in the context of technology and computing as well as manufacturing. In the context of technology and computing, a buffer is a temporary storage area that holds data while it is being transferred from one […]

3P? How hard could that be? It’s only three letters: P-P-P. You will see that there is more than meets the eye.

Asking the 5 Whys is a quick way to get to the root cause of a problem your organization may be dealing with.

You are probably familiar with the term 5S in the context of Lean Six Sigma. But, what about the term 5Z. Let’s learn a little more about what that means. The 5Z’s provide the principles and guidelines for achieving 5Z Accreditation. The 5Z process uses the Genba (Gemba) Kanri principles to maintain, evaluate, promote, and […]

Ever been to a business meeting? Ever thought it was a waste of time? Let’s explore how the 5Ps of meeting effectiveness may help you have a better meeting.

The marketing departments of businesses have been looking to the field of psychology for many years to determine how to best understand the habits of consumers. One theory that is utilized is attribution theory. Attribution theory dates back to the 1950s but has continued to be a touchstone for businesses to understand how to best […]

It is important for any business to understand its consumers. The collection of both passive and active data serves to provide insight into the habits, preferences, and needs of an organization’s consumer base. In data capture, smart businesses do not rely solely on passive data alone. Active data can tell an organization more about its […]

Sometimes you need an improvement approach that is faster than the traditional Six Sigma methods of DMAIC or DMEDI. Agile may be your answer. Let’s see how.   The word agile refers to the ability to rapidly create and respond to change and the need to improve. It is a way of dealing with, and ultimately […]

ReAgent Chemical Services tripled its manufacturing space with the opening of its new eco-friendly facility. The new premises has been entirely built-to-spec to offer the most efficient, high quality and environmentally friendly service to customers.

In this continuation of a multi-part case study, recurring problems are identified and eliminated at the diagnostic clinics’ newly established centralized laboratory.

This now five-part case study focuses on improving customer satisfaction at two of a company’s diagnostic clinics – Centers A and B. In Part One, the company worked at Center A to reduce patient turnaround time, a defining component of patient satisfaction. In Part Two, the chain’s improvement story focuses on increasing patient delight at […]

FOR IMMEDIATE RELEASE For more information, contact: Kiki Schockling [email protected] (937) 813-4689 October 3, 2018 (Dayton, OH)–PQ Systems, global provider of software solutions and services to help manufacturers succeed in improving quality, was named a winner in the Goering Center’s Family and Private Business Awards in a celebration event on September 11. The awards showcase […]

Who Is Sime Darby Plantation? Sime Darby Plantation is the world’s largest sustainable palm oil producer and has four areas of focus: Upstream: 248 estates and 72 mills where fresh fruit is processed into crude palm oil Downstream: Production of oils and fats, oleochemicals, biodiesel, other palm oil derivatives and renewables in 16 countries Research […]

Just like in operations, manufacturing offices such as engineering, purchasing and others face flow challenges – including employees constantly making subjective decisions and judgment calls about which tasks are most important. With team members filtering priorities through their own, often unique, prioritization mechanism, it is nearly impossible to connect processes to create flow that moves […]

During the month of August – while many are taking time off to enjoy summer – we will be offering a resource page on a particular topic. The resource page features an overview of the week’s topic and links to the best related content across iSixSigma (articles, blogs, discussions, Marketplace products and dictionary entries). This […]

FOR IMMEDIATE RELEASE Press Contact: Diane Tilley (888) 744-6295 August 21, 2018 (Kitchener, Ontario) – SigmaXL Inc., a leading provider of user friendly Excel Add-ins, announces the release of DiscoverSim Version 2.1 for Monte Carlo Simulation and Global Optimization. DiscoverSim is now bundled with MIDACO Solver Version 6, one of the world’s strongest evolutionary solvers for […]

In the aerospace industry, zero defects has been the driver for customers and competition since Phil Crosby and his team at the Martin Company provided the Army with a zero defect missile in the 1960s. This is not a new concept but the first question that comes to mind is: how much do we need […]

During the month of August – while many are taking time off to enjoy summer – we will be offering a resource page on a particular topic. The resource page features an overview of the week’s topic and links to the best related content across iSixSigma (articles, blogs, discussions, Marketplace products and dictionary entries). This […]

Business process mapping is a great method for understanding the complex processes that impact a business’s bottom line. Comparing a map of how a process is supposed to work and how a process actually works can be revealing. These methods, originally developed to understand manufacturing processes, do not always translate well to service or transactional […]

Although the gage reproducibility and repeatability (GR&R) study is a crucial tool in Six Sigma’s DMAIC (Define, Measure, Analyze, Improve, Control) toolset, it is not the most glamorous; mistakes in its execution are common among new Six Sigma practitioners. The standard for assessing if a gage is acceptable can vary significantly from organization to organization, […]

When the Z bench is calculated from the overall standard deviation and average output of the process, you arrive at Z lt.

Problem-solving teams are equipped to help leaders break through vexing operational challenges that impair customer satisfaction. Often, there are more challenges than resources, and staying focused on the most critical problems is imperative. This case study describes how a team redirected its efforts toward strategic needs.  Original Team Purpose In Louisville, Kentucky, Greg Fischer, businessman […]