Category: Methodology

What Is a Customer Journey Map? A customer journey map is a diagram that visually represents the various steps a customer goes through in engagement with your company. This can be with a product, service, online and in-person interaction, or a combination. The Benefits of a Customer Journey Map A customer journey map […]

Voice of the Process vs. Voice of the Customer isn’t a debate necessarily. In Six Sigma, many voices communicate concepts, ideas, and progress that any organization should pay attention to. Some, like VOP, can inform you of the progress of a process. However, others like VOC, serve as a beacon into the minds […]

Repeatability vs. precision, how do they apply to your workflow? Six Sigma is filled with different tools, terms, and methodologies applied across the production line. Today, we’re looking at two core concepts that deal with the accuracy of your processes. What Is Repeatability? Repeatability is the typical variation that occurs when a person […]

Lead time vs. cycle time, which do you choose? Improving your processes is a nuanced and complicated thing. Understanding the difference between the various measurements of time can only benefit your workflow. So, let’s dive into what this means and how it applies to your production. What is Lead Time? Lead time is […]

Out-of-control Action Plans (OCAPS) are a piece of the Lean Six Sigma methodology that is often overlooked. Though they have been phased out in some organizations, it is important to understand their purpose and how they can help a company improve its processes.

Do you know the difference between tangible vs. intangible benefits? Measuring the results of your company’s output can be of vital importance. Understanding how these two measurements line up and differ from one another can help refine productivity. Additionally, failing to pay attention to these measurements could have serious ramifications. What Are Tangible […]

Null hypothesis vs. hypothesis, which is the right choice? When you get into the different methods of analyzing data, there is no shortage of tools at your disposal. Understanding the difference between a null hypothesis and a hypothesis can make or break your testing and analysis stages. Let’s dive into both of these […]

Flowchart vs. process map, what do you choose to use? When it comes to mapping out a project, you’ve got several choices on how to visualize them. If you’ve had trouble deciding on a format for your visualization, then read on. Today’s guide is meant to cast more light on these individual tools […]

How do you convert DPMO to Sigma Level? There are several metrics you can use to measure how well your process is performing. Let’s look at three of them and discuss how to calculate them and how they relate. The three are DPMO, Sigma Level, and Cpk. Convert DPMO/Sigma to Cpk  Before discussing […]

Value stream map vs. process map, which is better for you? As with many tools and methods in Six Sigma, there isn’t a one-size-fits-all approach to mapping things out. Both of these tools have specific functions with some overlap. If you’re new to Six Sigma, then you’re in luck. Today, we’re going in-depth […]

Repeatability vs. reproducibility, which should you use? Repeatability and reproducibility are two ways that scientists and engineers measure the precision of their experiments and measuring tools. They are heavily used in chemistry and engineering and are typically reported as standard deviations in scientific write-ups. While these two measurements are both used in many […]

Common cause vs. special cause variation, aren’t they the same thing? At first glance, you’d be allowed to think so. However, as with any part of the production cycle, there is a reason for these two measurements to exist. So, let’s dive right into what makes these variations different, and how to identify […]

Takt Time vs. Cycle Time: when do you choose what to use? Regardless of how efficient your processes are, you’re going to have to measure the time eventually. Now, if you’re a new Six Sigma practitioner you likely might be wondering about Takt Time vs. Cycle Time. Both of these metrics are important […]

Process time vs. cycle time is a discussion that comes up often for newcomers to Six Sigma. Understanding these principles and how they apply to your time management is vital. Failing to grasp these concepts can affect your bottom line negatively. What is Process Time? Process time describes the interval required for a […]

There never seems to be enough time on a project, especially when considering flow time vs. cycle time. These measurements are great ways of tracking time throughout a project. However, when to use these respective measurements comes down to the stage of the project. Don’t fret, we’ll get you up to speed in […]

So what is the real difference when looking at Cpk and Sigma Level? If you’re new to Six Sigma, there is no shortage of acronyms and calculations to keep in mind as you work on your knowledge base. Both Cpk and Sigma Level are valuable tools when looking at your processes and production. […]

Data analysis is a fundamental process in any project. However, data can be lumped into different types, with categorical and continuous data seeming almost opposed at first glance. That said, mastering these data types and understanding when and where to use them can lead to far more precision during data analysis as a […]

Throughout any project, you’re going to gather up quite a bit of data. Now, this can be broken down into two categories: variable and attribute data. Understanding the difference and learning how it is applicable during the analysis stage can be crucial for future decision-making. So, with that in mind, let’s take a […]

ANOVA will tell you whether there is a statistically significant difference in the population means of three or more groups of data. But which means are different? Tukey’s will tell you that. Analysis of Variance (ANOVA) is used to determine whether the population means of several sample data sets are statistically different or […]

There are many process improvement methodologies – Six Sigma/DMAIC (Define, Measure, Analyze, Improve, Control), Lean, Design for Six Sigma (DFSS) and innovation to name merely a few. But with so many choices, it makes applying an improvement methodology difficult. There are questions such as: “What makes this toolset unique?” and “Which one should I be […]

In today’s highly competitive business landscape, organizations are constantly seeking ways to improve their operations and deliver exceptional value to their customers. One such company that embarked on a transformative journey is Amazon Web Services (AWS), the cloud computing arm of Amazon. Facing significant challenges, AWS turned to Lean Six Sigma practices and tools to […]

InterConnect Wiring was constantly needing to be ahead of schedule in assembling its aircraft kits, causing unneeded stress and an unbalanced workload. By utilizing Lean and Six Sigma concepts, the organization was able to make significant improvements to its processes. Despite already being a very successful organization, InterConnect Wiring was able to utilize Lean and […]

Efficiency, Elegance, and Empowerment: Avon and Lean Six Sigma Unite In the bustling world of cosmetics, where beauty meets business, one name has stood the test of time, captivating hearts and empowering women for over a century: Avon. From its humble beginnings as a perfume company in the late 19th century to its global presence […]

What is a Black Belt (BB)? A Six Sigma Black Belt (BB) is a trained and certified professional who has achieved a high level of expertise and experience in the Six Sigma methodology. Six Sigma is a data-driven methodology and management philosophy that aims to improve the quality of processes, reduce defects, and minimize variability […]