Category: Human Resources

Human resources is no different than any other aspect of a business in being able to deliver Six Sigma projects with significant financial benefits to the company. Projects are directed toward the internal customer by conducting human resources functions faster and more efficiently, or toward the external customer by contributing to the ongoing transformation of […]

It is widely recognized that a number of factors are important in achieving successful Six Sigma Black Belt projects. In particular: Leadership support Project selection Black Belt candidate selection Much has been written about leadership support and project selection, not as much on candidate selection. Many Six Sigma companies would benefit from knowing more about […]

During a Six Sigma symposium, speaker after speaker presented good information on Six Sigma concepts, tools and approaches to use when working on a Six Sigma project. If these Six Sigma tools, approaches templates, etc., are good for Six Sigma projects, why not use them in day-to-day software development and IT processes? Learning Objectives It […]

Today’s competitive world has made every organization rethink its strategy for long-term survival. It is becoming quintessential to realize the importance of human potential in the long-term success of any organization. A satisfied employee can actually be the differentiating factor in the struggle to gain market share, to deliver customer delight, to innovate product and […]

Robert Pirsig’s 1974 book about the metaphysics of quality entitled Zen and the Art of Motorcycle Maintenance relates a father’s journey with his son, during which are delivered ideas of quality, philosophy and formal dialogue against the backdrop of a good old American road trip, all from the seat of a motorcycle. His allegory for […]

Those who lead Six Sigma improvement projects often are in a teaching position, instructing employees who participate on project teams but have no experience with the methodology. Obviously, the inexperienced employees learn as they work on a project. But what is not as obvious is that the leaders also learn – no matter how much Six […]