Category: Human Resources

How do you elevate a recruiting free-for-all into a standardized, efficient and well-respected process that gets new hires in the door faster? Hello, Lean Six Sigma!

Using resource models to balance staffing and skill sets can lead to higher service levels, lower costs and other benefits. A server migration example shows how this can work in information technology.

In this case study, a team strives to improve the recruiting process in a large, fast-moving consumer goods company. Part 1 focused on reducing the recruiting cycle time. Part 2 focuses on decreasing the effort required to fill a job opening. The case described here uses total quality management (TQM) to address the problem of […]

In this case study, a team strives to improve the recruiting process in a large, fast-moving consumer goods company. Part 1 focuses on reducing the recruiting cycle time. Part 2 focuses on decreasing the effort required to fill a job opening. Rising attrition is a common problem across industries. Tight monthly, quarterly and annual objectives […]

Many factors play a role in the success of a Lean Six Sigma Green Belt: support of top management, a well-defined and properly scoped project, a solid project team and more. One element that may be overlooked is the qualities of the candidates themselves. Everyone can contribute to continuous improvement efforts, but the Green Belt […]

The purpose of a training program is to impart knowledge of a system or process to someone new to that process. Individuals may have worked on something similar previously, so will have an idea, or at least a starting point, on which to build. However, most training programs must start with the basics and a […]

Recruitment has always been a good indicator of how the wider economy is faring. Since the global downturn, many recruitment companies have been squeezed. The rise of Internet-based recruitment, including social media tools, has added to their problems. Employers are watching their costs and they understand the alternative routes to new employees. As a result, […]

As improvement project leaders, Belts can sometimes lose track of an important factor in the success of a project: the impact that any changes stemming from the project will have on the stakeholders. As they rush quickly into data collection and employ tools such as failure mode and effects analysis, cause and effect matrix and […]

Companies lose an average of 5 percent of revenue annually due to payroll process inefficiencies, errors and fraud. Leaders at Océ Business Services, a provider of outsourced document process management services, estimated that their company had an even greater opportunity because of their outsourcing model – employees based on client premises supporting thousands of individual […]

In a Six Sigma implementation, the initial focus is typically on training in-house Black Belts and Green Belts to work on projects that support the business strategy and, in the process, demonstrate the efficacy of the methodology. At this stage, program oversight and mentoring – the typical Master Black Belt role – is often provided […]

A large, Indian, fast-moving consumer goods company had completed successful total quality management (TQM) projects to improve its manufacturing efficiency, expedite vendor payments and increase availability of finished products. For its next project, the company wanted to address problems in human resources (HR). By working with HR process owners, a focus for the project emerged […]

Dr. Mikel Harry answers the question, “How can Six Sigma be applied to the Human Resources (HR) function?” Listed are some simple examples for Human Resource projects: 1) Employee turnover rate. 2) Job satisfaction issues (surveys). 3) Management satisfaction. 4) Cafeteria food quality. 5) Policy deployment. 6) New hire process quality and cycle time. 7) […]

OK, so you are not Hamlet, and deciding whether to become a Six Sigma Black Belt (BB) is not a matter of life or death. But it is a major career move, and you should carefully consider the pros and cons. With a nod to David Letterman, we have created two “Top Ten” lists that […]

Whether you are a process owner, Master Black Belt or Champion, you will at some point need to interview candidates for an open Black Belt position. Or, you may be a Green Belt or quality engineer with aspirations of someday working full-time as a Six Sigma Black Belt. What should you look for in a […]

Chances are you’ve heard of Six Sigma, perhaps in connection with General Electric, the company that made it popular in the 1990s. You may even know that Six Sigma uses statistical techniques to improve processes in both manufacturing and service industries. But did you know there is an important role for Human Resources (HR) in […]

Most mid to large companies or organizations can at one point or another, benefit from surveying their employees for the primary purpose of gauging morale. A survey may be needed for a number of reasons, including changes in employee behavior such as high absenteeism or a reduction in output; before or after major adjustments in […]

Organizations are often challenged with managing seemingly unmanageable work volumes with available staff. At times, staff may feel overwhelmed with high work volumes, or underutilized during periods of low work volumes. When a management team finds itself confronting these issues, team members may ask the following questions: How can staff respond to internal and external […]

For any process improvement program, effective resource planning is key. A measurement system that will determine the benefit of internal projects from an HR perspective might be particularly helpful in implementing project goals for IT departments.

Alternative dispute resolution has become a popular way to identify the root cause of a problem and to build a solution strategy – both in and out of the business world. In some environments this is accomplished by a mediator or arbitrator. Mediators act as neutrals to reconcile differences before proceeding to arbitration or litigation. […]

The following case study illustrates how a pharmaceutical company applied selected DFSS (Design for Six Sigma) tools to develop a new recruiting process for sales representatives. Tools and activities are described along the IDOV (Identify, Design, Optimize, Verify) phases, which served as a guiding roadmap through this process design project. Identify The need to completely […]

Human resource (HR) professionals who have a background or education in basic project management have a clear advantage. Being well versed in an improvement methodology, such as Six Sigma, is even a bigger plus. An HR professional who is able to present a business case with a compelling return on investment will be respected. Having […]

Among all industries, upscale hospitality must rank near the top in its attention to customers. Because guest expectations are high, quality is not just a goal, it is the very essence of the business. With nearly 1,000 properties scattered across the globe, Starwood Hotels and Resorts owns some of the world’s most recognizable hospitality brands […]

While several factors can drive the success or failure of a Six Sigma project, experienced project managers cite resource planning or allocation of resources as the greatest driver of success for larger projects. All three types of resources – materials, technology and people – must be used effectively. In particular, human resource management plays a […]

Jackie Cazar, vice president of Pershing LLC, a member of BNY Securities Group, offers her perspective on the hiring and training of Black Belt leaders – including what a Black Belt needs in the way of skills, background and experience.