Bridging Functional Silos to Achieve ‘Customer Impact’

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During the Define phase, it is common that a project is made smaller and more manageable by limiting the scope of the business process it will address. This may, however, cause problems during the Measure and Analyze phases when root causes outside the project scope are found. An exploration of this issue is found in […]

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FMEA: Preventing a Failure Before Any Harm Is Done

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FMEA (failure mode and effects analysis) is a proactive tool, technique and quality method that enables the identification and prevention of process or product errors before they occur. Within healthcare, the goal is to avoid adverse events that could potentially cause harm to patients, families, employees or others in the patient care setting. As a […]

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