Category: Cause & Effect

When you think of Six Sigma, you likely think of manufacturing. But apply the operational excellence methodology to your sales and marketing departments, and an untapped avenue of improvement projects opens up that can increase sales.

This combination “case study and tutorial” tracks the inception of a Six Sigma DMAIC project by an IT support business. The project is aimed at helping the company become more competitive and profitable. Each part follows the project team as it works through another stage of the DMAIC methodology. Click to read the rest of […]