Category: Business Services

In any plant, when production increases above planned-for levels – whether due to sudden increased demand or unexpected constraints in the system – contract labor may be brought in as a quick fix. While this provides some flexibility in operations, increased labor costs is a problem. Six Sigma can be used to optimize these changing […]

A young, rapidly expanding financial services company located in India runs an in-house help desk for responding to customer queries via email or telephone. Help desk response time is tracked using software that calculates the time between registering and closing calls. A project was instituted to train employees in the relevant tools and techniques of […]

Barq’s isn’t the only thing with bite. At Dominion, it’s Six Sigma that gives data teeth. Director of travel and corporate services, Donna Kelliher, said in a recent Travel Procurement cover story article: “You can do those quick analyses, but when you put Six Sigma behind it, you’re using statistical tools and people will buy […]

Define, Measure, Analyze, Improve, Control and Replicate (DMAICR).Replication is the differentiator in ServiceMaster’s Six Sigma Initiative.Launched in November 2001 with the appointment of John Biedry as Senior Vice President, Continuous Improvement/Six Sigma, ServiceMaster’s Six Sigma initiative focuses on making processes efficient and then replicating the improved processes across thousands of branch locations and franchises.(Sounds like […]

Business Services is a very diversified sector. It consists of the following Fortune 1000 industries: Diversified Outsourcing, Miscellaneous, Real Estate, Advertising & Marketing, Temporary Help, and Education. The majority of the companies in these industries are Fortune 501-1000.The Fortune 500 holds a short list of Six Sigma Companies. Cendant Manpower ServiceMaster

Who says Six Sigma isn’t for small companies?This is the smallest company I know of that uses Six Sigma.At five employees and $3 million projected revenue for 2005, Delta Staffing Precision Hiring Systems is a placement services firm in Clarkston, Michigan, USA that uses Six Sigma to streamline the personnel selection process: “Employing Six Sigma, […]