Category: Blogs

Looking for good books to read on the topics of quality, Six Sigma, Lean and OpEx? This reading list shares the best quality-topic books of all-time and book recommendations by topic.

It is a time of change. The world is developing faster with each passing day. Continuous process improvement technologies, which could make these changes more significant and effective, trail far behind this trend. Who suffers? Companies that lose competition, people who cannot find a new place in the changed labor market and countries that are […]

Here’s the story about how the hypothesis testing flow chart was developed in Barcelona in 1995, as told by Mike Carnell.

There are seven success factors for why Six Sigma is a proven effective business change initiative.

After more than six months of hard work, iSixSigma is celebrating its relaunch today and I’m excited to announce the brand new, redesigned iSixSigma.com.

In the aerospace industry, zero defects has been the driver for customers and competition since Phil Crosby and his team at the Martin Company provided the Army with a zero defect missile in the 1960s. This is not a new concept but the first question that comes to mind is: how much do we need […]

Business process mapping is a great method for understanding the complex processes that impact a business’s bottom line. Comparing a map of how a process is supposed to work and how a process actually works can be revealing. These methods, originally developed to understand manufacturing processes, do not always translate well to service or transactional […]

Late last year, I decided to upgrade my vehicle. For seven years I’d driven a Honda Civic. It was nothing special, just a reliable vehicle with good gas mileage – the perfect commuter car. But now I’ve got two kids, own a home and picked up woodworking as a hobby; fitting car seats and dimensional […]

Does your data management sometimes feel as if a giant load of sand has been dumped on your head? You may want to build a sand castle, but without some sense of order, all you’ll end up with is a million grains of useless material. The same may be true of data management. With 2.5 […]

Building a culture of continuous improvement within an organization goes beyond the ability to execute process improvement projects. An organization that supports continuous improvement promotes a non-blaming culture, focuses on the improvement responsibility of all employees and uses the talent of the entire workforce. Such an organization empowers employees to speak up when they see […]

As a Lean Six Sigma Master Black Belt for many years I get why many organizations have a focus on Lean. The idea of many people working on many projects is compelling in terms of the value it can generate, the high level of involvement of the workforce and the intuitive nature of the toolset […]

Part 1 Looking at the team I saw their eyes were glazing over. I hate that. We were finishing up a workshop in which the team had developed a current state process map of an information technology (IT)-related process. I was walking them through the sticky notes on the banner paper that made up the […]

When you try to perform process improvement, whether for cost, quality or other reasons, you will often find yourself in an environment where the status quo is the status quo. You may be new, and find yourself awash in a sea of this-is-how-we-do-things. People are in their comfort zones. Management may or may not get […]

In the heartland of America the population of residents is shrinking. Along with a decline in population comes the fading economic market of consumers to support the service businesses of these communities. Due to aging populations and fewer people migrating to rural America, small towns confront real threats to their ways of life. Economies are […]

It is an old dilemma. Should we select our Black Belt candidates based on prior performance in unrelated jobs or should we allow people to self-select for Black Belt roles based upon motivation and aptitude? Unfortunately, the answer is clearly, “It depends.” There are advantages to each approach and each approach has specific perils. When […]

One would think that with the levels of standardization and process efficiency we drive in Lean Six Sigma that there would be consensus on how much training a certified Black Belt should receive. Nothing could be further from the truth. In fact, despite the herculean efforts by the American Society of Quality (ASQ) and the […]

From safety to quality to productivity, there’s a trend in the way organizations have approached process-oriented movements. Starting as the responsibility of an individual or a group of people, to be successful, the movement inevitably shifts to shared accountability – it becomes the responsibility of everybody, every day. Professional problem solvers that have taken this […]

Every organization is under pressure to drive success for shareholders, stakeholders and owners. Organizations retreat to their comfort zones when challenged with achieving higher levels of success. Frequently, this results in controlling the bottom line. Continuous improvement can be used to enable top-line growth. Figure 1 shows a compelling reason to focus on improving your […]