Sue Kozlowski

A fellow Black Belt and I were talking about project management skills. She made a very perceptive comment, which I will paraphrase: “Some people are really good at setting up a project – the ability to identify needed tasks, sources of benchmarking information, delegating, putting everything into a timeframe. And others are really good about […]

In the martial arts, you may know that once a person obtains a black belt there are usually levels of progression upwards. Each of these levels is called a “dan” and there can be 3 or more progressive levels, sometimes designated with astripe ortape around the end of the black belt. We’ve taken that concept […]

While reading Gianna Clark’s blog below,”Green Belt Sonic Boom,” my first reaction was: Great minds think alike! We are in the starting phase of a boom of training, and all of Gianna’s caveats are valuable. Last year in October,our healthcare system started our internal training of Green Belts with a class of 40. We planned […]

When our organization started its Six Sigma deployment back in 2004, we designed a small round pin that was given to certified Change Agents, Yellow Belts, Green Belts, and Black Belts. The pins are gold-backed and have the appropriate color (blue for Change Agents) around the outer rim, with the appropriate certification title, and our […]

I’m sure I’m not the only Black Belt who has conversations like these: Someone coming to a meeting in the BB office/cubicle area for the first time: “Wow, I’ve never been to your office before. It’s not very… 6S’d, is it? Ha ha!” Team member, at a meeting: “Boy, I thought you Black Belts were […]

Our organization’s Black Belts recentlyparticipated ina two-day retreat in which we did some team-building and strategy work for the upcoming fiscal year. We did a leadershipprofile that diagnoses each person’s preferred approach. The four main styles are generalized as Driver, Conscientious, Steady, and Interactive. I’m sure that the profile is similar to many others out […]

Reading Robin Barnwell’slastest post, I was reminded of a conversation I had recently regardingstandard work in our own projects. When our Black Belts share their experiences, it’s really interesting to seehow parts of the project structure are valued differently by each individual. Let me give you an example. We have a guideline for rapid improvement […]

I’ve been having some conversations about belts with my colleagues. Officially, we have “Lean Green Belts” (learn Lean Six Sigma basics, facilitate Lean Kaizen events) and “Six Sigma Black Belts” (know both Lean & Six Sigma, facilitate Lean & Six Sigma projects, coach & mentor Green Belts). We had “Yellow Belts” for a while – […]

I was facilitating a process-mapping session recently, and one of the team members came up to me during a break. She said, “I think it’s really interesting that you are leading us in the process mapping in a way that’s much different than I’ve seen before.” I said, “What do you mean?” She explained that […]

I was raised to believe thatin Six Sigma,the “Voice of the Customer” is the source of process specifications. While training, we spent quite a bit of time learning Customer Needs Mapping, developing the Critical to Quality characteristics, and filling out the CTQ tree. We defined a customer as the end-user, or beneficiary, of the process […]

Recently, I was part of agroup Black Belts who were discussingthe pressure on leaders to improve, not just in one direction, but in as many ways as possible, seemingly all at once. Here’s a possible scenario, from a hypothetical healthcare organization in the beginning stages of deploying Lean Six Sigma. A Vice President is speaking […]

Recently, I had an interesting conversationwith the editor of our facility newsletter. She was looking for short articles for the next edition, and I asked if she thought people would be interested in some tips for email organization. Simple stuff, like sorting your inbox by sender so you can take care of your boss’s communication […]

Yesterday, our organization graduated its first class of Lean Green Belts that was taught on our own, without our consultant. We’re using the term “Lean Green Belt” because we’re teaching them primarily Lean so they can facilitate Rapid Improvement Events, although we’re using the DMAIC structure as an organizing principle. (Our BBs are called Six […]

Greetings from Detroit, where the North American International Auto Show is in its first full week. I had the opportunity to visit over the weekend, and was mightily impressed with what I saw. This time, I have to say I looked with different eyes. The last time I attended, a few years ago,my perspective was […]

Many organizational leaders are inspired by management books, and quite a few have gone to the extremes of ordering the books for their leadership teams. Some even start book clubs or go through each book chapter by chapter in their meetings. I’m an avid reader and have gone through a lot of management books in […]

I don’t usually make too many New Year’s resolutions, but here are a few that I’ll be attempting this year. 1. To be less judgmental of people, and more judgmental aboutprocesses. 2. To look more closely at the “story behind the headlines” when confronted with a problem. 3. To clarify when I’m giving advice as […]

’Twas the night before Report-Out, and all through the House of Quality, Not a creature was stirring, (no Six Sigma frivolity!); The Standard Work Combination Forms were hung in the gemba with care, In hopes that some measurements soon would be there; The team members were nestled all snug in their beds, While visions of […]

On the first day of Sigma, my Black Belt gave to me: Something called a VOC. On the second day of Sigma, my Black Belt gave to me: 2 CTQs, and something called a VOC. On the third day of Sigma, my Black Belt gave to me: 3 CAP tools, 2 CTQs, and something called […]

When I’m looking at a process, it often seems like there’s more than one way to approach aproblem – without a clear-cut “right” or “best” solution.One of the issues that seems to be a frequent”let’s-flip-a-coin issue”is centralization vs decentralization, specifically related to decision-making. In some projects, a particular process has been decentralized – the rationale […]

Reading Gianna Clark’s latest blogmade me thing about all the “sayisms” that I’ve developed over the past three years of my Lean-Six Sigma journey. I have added lots of acronyms, sayings, and jargon in my daily speech – and I keep forgetting that not everybody is familiar with these terms (yet) – including my husband […]

Our organization is starting to have a very constructive discussion about rewards and recognition for Black Belts. (Green Belts, hold on, you’re next.) We canvassed our current Black Belts and- as you might guess – the variation was wider than the mean! Ideas started fromcertificates, pins, and belts… through public recognition at organization-wide events… through […]

DearFantastic Sports Network, I’d like to thank you for choosing me to be your first-ever Master Black Belt. To start things off on a positive note, let me share some suggestions I have for the World Series broadcasts this week. These are all easy to implement and will make the show even more exciting for […]

My organization is embarking on a new frontier: teaching our own version of DMAIC to new Green Belts and Black Belts. For our first three waves, we used the material provided by our consultant.Now we’re ready (we think) to customize it with our own organization’s goals and culture. The original training focused on the DMAIC […]

A group of Black Belts and I were recently discussing change management. One of the group pointed out that we don’t do a very good job preparing stakeholders for “The Dip.” “The Dip” iscommonly part of the Improve phase. We’ve measured and analyzed the heck out of our current process, brainstormed our way into improvement […]