Steven J. Pautz

To drive improvement through Lean Six Sigma and other continuous improvement projects, it is imperative for practitioners to determine first what is important to the customers who are affected by the process. Customers can take on a variety of different views. Listed below are examples of typical customers identified in a SIPOC diagram (suppliers, inputs, […]

Although it is typically taught in the Improve stage of training, the FMEA has a place in other phases. But before you can reap its many benefits, you must first be clear on how to use it.

At the Measure phase, improvement project leaders are confronted with the question: What is the most effective, efficient way to identify the data needed and to perform analysis of the data during the Measure and Analyze phases of the DMAIC method?