Richard Penn

A competitive and successful business needs to critically evaluate all the opportunities for improvement and deploy valuable resources strategically. By identifying low-hanging fruit, high-impact, low-effort activities can be addressed creating a solid foundation for continuous improvement.

Getting to grips with the many different causes of defects and quality issues is key to ensuring business success and avoiding customer dissatisfaction. The cause and effect diagram is a clear, visual representation of all possible causes and keeps the team focused upon quality improvement.

Financial project metrics can be cumbersome to use and jargon-heavy. We demystify and simplify project return on investment, making the concept accessible to all and giving you the confidence to use it in your project management operations.

With increasing competitive and market pressures, understanding customer requirements and delivering high-quality products, processes and services has never been more important. By implementing a Quality Operating System, you can ensure that quality improvement is every employee’s responsibility and focus.

In a fiercely competitive market reacting swiftly to product or process failures, determining the true root cause and implementing change limits financial and reputational damage. Utilising root cause and failure analysis methodology is your gold standard for robustly preventing future failures.

As competitive and market pressures increase, having a clear understanding of product reliability, service life, and expected failure rate is crucial. We explore how by utilising B10 life, we can optimise our product development and satisfy our customer requirements.

With ever more complex products, processes and services the potential for high impact failure modes increases. Risk management is crucial for business success and the calculation of Risk Priority Number with mitigation and correction actions is an industry standard methodology that helps achieve your quality goals.

Business transformation and lean deployment take dedicated resources with a particular set of skills to ensure change and continuous improvement are embedded in an organization. The role of change agents has never been more vital in today’s super competitive business world, and we’ll show you why.

The design, collection and analysis of experimental data takes significant time and resources. Careful consideration of the potential cause and effect relationships is key along with an understanding of variables that can influence both cause and effect. These confounding variables are ever present but their influence can be mitigated with good experimental design.

As complexity increases so does the probability of error. Scrap, rework, defects, retesting, and recalls are all expensive. With failure mode and effects analysis we’ll show you the true value of adopting this approach.

As competitive and market pressure increases, business strategic planning becomes ever more crucial. Using SWOT analysis, we investigate the factors that allow us to plot a path to continued growth and profitability.

Financial business metrics can be jargon-heavy and cumbersome to use. We simplify and demystify return on investment, making this accessible to all and giving you the confidence to use in your daily business life.

Complex processes increase the likelihood of error states occurring. Scrap, defects, unnecessary work in progress, and warranty are all expensive. We’ll show you the benefits of adopting the process failure mode and effects analysis approach for your business.

The supply of components into high-value manufacturing industries is fiercely competitive, and there is no place for poor quality. Unexpected defects mean lost business and reputational damage. By following the Production Part Approval Process, you can lock in quality and hit those customer requirements every time.

As complexity increases, so does the probability of error. Rework, defects, retesting, and recalls are all very expensive. With design failure mode and effects analysis, we’ll show you the true value of adopting and inetgrating this approach.

Competition for products and services is cutthroat, and survival should not be taken for granted. Implementing continuous improvement into your organisation and embedding it into your business culture keeps you one step ahead of the pack, locking in both customer and employee loyalty.

Listening to and engaging with your customer gives a powerful and unique insight into what your products and services should deliver to be successful. By developing a number of Critical to Customer requirements, you can build a strong foundation for customer satisfaction and commercial success.

The design and manufacture of highly complex products and systems requires close co-operation between multiple suppliers and customers. Without well-defined quality plans and methodologies, products will neither get to market on time, or on budget, nor be defect free.