Nicole Szalay

Key performance indicators (KPIs) are critical to ensuring a project team has the performance data it needs to sustain improvements. With KPIs, a team can evaluate the success of a project against its established goals. Types of Metrics There are two types of metrics to consider when selecting KPIs for a project: outcome metrics and […]

You’ve involved the appropriate stakeholders in the work, done robust voice of the customer work and data analysis, dug into root causes, and developed and piloted a number of promising solutions to the problem. But your efforts haven’t been sustained. Here are three reasons why.

Icebreakers can help teams to build community, promote interaction and foster empathy. Some of the go-to icebreakers I have used over the years have translated well into the virtual environment.

Imagine you run into a senior leader in your organization in the elevator or while walking down the hallway. The leader asks, “What are you working on?” You could say, “Oh, you know me, I’m keeping busy” or perhaps “I’m working on a few new projects” or even “I’m making great progress on my project […]