Michael Lee Smith

“Every defect is a treasure, if the company can uncover its cause and work to prevent it across the corporation.” – Kilchiro Toyoda, founder of Toyota When people discover problems, the most frequent response is to rush to find a solution. Finding an immediate fix for the problem is very satisfying no matter how many […]

Six Sigma presentations are something every level of practitioner – Green Belt, Black Belt, Master Black Belt, Champion and even deployment leader – must do. However, many presenters face their initial efforts with a great deal to say but without a great deal of experience in saying it. As you prepare your first presentation or […]

Process mapping is a technique for making work visible. A process map shows who is doing what, with whom, when and for how long. It also shows decisions that are made, the sequence of events and any wait times or delays inherent in the process. Process maps are good for streamlining work activities and telling […]