Lori Kinney

Lean Six Sigma is a process improvement methodology that uses data to identify and solve problems in business processes. One of the main tools used in Lean Six Sigma is the process flow diagram, which is used to map out the steps in a process and identify where waste occurs. The diagram can be used […]

Good communication is one of the most important qualities to have if you want to succeed in business. For various reasons, this quality is often overlooked. None of us exist in a bubble. All of us find it necessary to communicate with others in our business lives at some point or another. Communicating well is […]

There are some set characteristics that make something what it is. We look for common characteristics that make a door a door. We look for certain characteristics in order to be able to call a type of vehicle a car. There are set characteristics for most common things that, when looked at together as a […]

Finding the center point of your data set can be deceptively simple. There are a few different methods that you should be aware of when determining the central tendency, which come into play depending on the nature of your data. Determining the center point of your data set can be helpful in a variety of […]

Early on in our educational development, most of us received a simple worksheet that explained cause and effect. The importance of what causes are and the effects that come from them did not end in childhood but is important as an adult too, especially in the business world. Knowing what the causes are for the […]

Back-dating is like starting at the center of a maze and working your way outwards instead of starting at the normal exterior point. This term describes a type of scheduling process entirely oriented around established dates for final deliverables. Back-dating may seem like doing things backwards, but it’s actually the logical and often necessary perspective […]

Bar charts are one of the most common ways to display information in a visual format, so it’s a popular choice in all kinds of media. Most business presentations have at least one of them in the mix and they are scattered throughout most high school textbooks. That’s why the ability to comprehend and use […]

When determining how to apply Six Sigma methodology to your business, you do not need to reinvent the wheel. A lot of research, testing, and work has already been put in to sort out some common best practices that are proven to work for most organizations. In any industry, there are others that have come […]

Finding bugs during the testing phase of software is paramount to making sure customers receive a product that works as it is intended to.Having bugs in software is not uncommon. It is, however, extremely important to do rigorous testing to find them ahead of the release of the software or product to the public. Overview: […]

Every business is unique and has its own requirements for meeting its definition of success. Being able to list the requirements of your specific organization provides a clear picture of the needs for your company’s success and can aid in the planning stages of the projects required to meet goals. There are needs and then […]

The capability maturity model (CMM) was conceived during the 1980s as a way to improve the way US government departments interfaced with technical contractors. The rapid onset and development of computer technology forced many agencies, including the Department of Defense, to develop a new model to adapt to the more demanding and fast-paced nature of […]

With any business, it is important to be able to separate yourself from the competition to gain an advantage. This can be anything from running your operations with greater efficiency to being able to differentiate the attributes of your product from those of your rivals. Having a competitive advantage and being able to maintain it […]

Probability is defined as how likely a particular event or outcome is. When there is an impactful workplace event, you will likely want to examine the probability of it occurring again, whether that event is positive or negative. In order to reasonably determine future probability, one must look at the circumstances surrounding the event. Almost […]

In any business arrangement, it is necessary to know who exactly has the power to make decisions. This is true for everything from approving a sale to granting the request for a change in a process be implemented. Just being in a position of power does not make you a great leader. A lot of […]

Some tasks are repetitive, mind-numbing, and lack the sort of creativity that promotes active engagement. If possible, these types of processes should be automated so that the type of energy needed to find places where your organization can evolve may blossom. Businesses thrive on having employees that are engaged in the work that they are […]

5S is often thought of as the foundation for continuous improvement. While traditionally considered only applicable to a manufacturing environment, it’s highly relevant for non-manufacturing operations as well. In this article, we will define 5S, discuss its benefits, and consider its importance to an organization. Overview: What is 5S?  There is some debate as to […]

Asking the 5 Whys is a quick way to get to the root cause of a problem your organization may be dealing with.

Even a little bit of leftovers each day can add up to something big. That’s the basic principle and motivation behind accessory planning. The whole purpose of this activity is to find ways to use what would otherwise be wasted to generate further value. Overview: What is accessory planning? Most companies engage in accessory planning […]

Average incoming quality is a simple, effective and accessible metric that indicates input quality within a process. Accurate assessment of average quality depends on several other factors, including an established framework for evaluation and consistent screening techniques. Overview: What is average incoming quality? In the context of lean manufacturing and business management practices, average incoming […]

There are all types of business metrics. Some examples would be sales revenue, customer retention rate, and net profit. Each of these and others helps provide you with a fuller picture of how your business is doing. Overview: What are business metrics? Business metrics are metrics that are quantifiable and utilized to assess the performance […]

The marketing departments of businesses have been looking to the field of psychology for many years to determine how to best understand the habits of consumers. One theory that is utilized is attribution theory. Attribution theory dates back to the 1950s but has continued to be a touchstone for businesses to understand how to best […]

It is important for any business to understand its consumers. The collection of both passive and active data serves to provide insight into the habits, preferences, and needs of an organization’s consumer base. In data capture, smart businesses do not rely solely on passive data alone. Active data can tell an organization more about its […]

Like morning leads the day, a well-defined, well-scoped Six Sigma project is more likely to be completed and lead to savings. A DMAIC (Define, Measure, Analyze, Improve, Control) project that starts directly at the Measure phase has the potential to be ditched as investigation of the current problem may open a can of worms that […]

When you are just started to work on a new project, as Six Sigma professional you are conditioned not to jump to conclusions and let the data and facts guide you to process improvements. However, by asking yourself two simple questions at the start of such an improvement initiative, you be able to get a […]