Lori Kinney

Over one-third of projects will fail, and two-thirds will only achieve some of their goals. It is estimated that a lack of proper systems engineering is responsible for half of all total project failures. In order to help ensure that your projects do not wind up falling short, it is important to include systems engineering. […]

More often than not, it’s the variation in a process rather than the central tendency that results in defective products, causes us to not meet customer expectations, or costs real dollars. While there are others, standard deviation is the most common metric for quantifying the variation in a dataset.

Ship dates may seem arbitrary, but they can have a major impact on the financial bottom line of your organization as well as how satisfied your customers are. Choosing ship dates that are realistic and that are in sync with when your customers expect products to be delivered is a fundamental part of doing good […]

Setting effective goals is crucial to the success of any project, and this is especially true in Six Sigma. SMARTER is a goal-setting framework that is commonly used in Six Sigma to ensure that project goals are well-defined and achievable. Overview: What is SMARTER The term SMARTER stands for Specific, Measurable, Achievable, Relevant, Time-bound, Evaluated, […]

Having good products, processes, or quality control is admirable, but striving for robustness is optimal. Getting your systems, operations, processes, or products up to a level where they are robust should be a goal of every organization that hopes to reach and stay at the Six Sigma level. Overview: What is robust? Robust refers to […]

Being able to make the right decisions about your products/services can have a major impact on the future of your organization. Having an organization that can make necessary adjustments before the impact is too great is a goal of most companies. Being able to gauge sensitivity across a great number of variables can help make […]

Soft savings are benefits gained from Lean Six Sigma projects that cannot easily be assigned a dollar value. These include things like greater trust, reduced frustration, and increased job satisfaction.  

The meaning of the word “robust” can shift depending on the context. It can be used to describe an organization that’s grown to a significant size, a person with a lot of natural stamina or the hearty flavor of a gourmet soup. However, in the context of process management, robustness describes the ability of a […]

Overview: What is a quality dictionary? In the Six Sigma methodology, effective communication is essential to ensure all stakeholders are working towards the same goal. A quality dictionary is a critical tool in establishing a common language and understanding of key terms and concepts related to quality and process improvement, helping to reduce ambiguity and […]

Risk based maintenance (RBM) is the result of combining lean management philosophy with conventional risk management. You could also call it “smart maintenance” or “informed maintenance” since it relies heavily on data and planning. It has useful implications in both risk prevention and crisis management. Overview: What is risk based maintenance? Companies that employ a […]

Inspection of the structures and machinery in manufacturing plants was once done primarily through industry practices that were rooted in health and safety regulations along with prescriptive codes. Unfortunately, this type of inspection did not take into account the risk of failure, environmental conditions, and so forth. A more well-rounded approach to inspection was developed […]

Quality improvement takes dedication, time, and resources. With this being the case, many find myriad excuses to hold off on quality improvement efforts until the very end, usually to the detriment of their organization. Being able to offer quality products and services to your customers needs to be a primary focus of your business. When […]

With statistical process charts (SPC), you have a statistical approach that is accessible and allows you to find solutions to system and process problems. One type of chart that falls under the SPC umbrella of tools is the rare event SPC. When rare events occur in your industry, it is necessary to monitor them to […]

The term “process measurables” is incredibly narrow and also incredibly broad. In the scope of overall business management, it can seem like a pretty narrow and technical concept. However, for process managers, it’s a concept that can describe hundreds of different things in one project alone. Overview: What are process measurables? A measurable is any […]

Having the right processes is integral to the success of your business, but having the right type of practices in your organization helps make sure that the work being done to implement those processes is approached from the right perspective. Getting a task done is necessary, but it is also important to look at how […]

Keeping records is a necessary part of any business. This extends to everything from business transactions to a company’s quality management system.The proper formatting, cataloging, storage, and maintenance of quality records are all vital facets of an organization’s quality management system. Overview: What is a quality record? A quality record can be defined as the […]

In business, it is vital to have a firm grasp on the maximum amount of expenditures a project can allow. This can mean the difference between being profitable or falling into the red. For every project you undertake that requires funds, you need to know how much you can comfortably spend on it. Beyond that, […]

Nothing is perfect, but almost everything can be made better. That’s the basic philosophy behind any optimization strategy. Optimizing is an activity that businesses pursue when they are generally satisfied with the entry criteria and scope of a particular process, but want to further improve the efficiency or reduce output variability. Overview: What is optimization? […]

When you work on a process, there is always a result. These results can be broken down into outputs and outcomes. Whatever you put into your work results in the degree of your output. Your output is dependent on the strength of your input, so it is vitally important to choose the right inputs that […]

The primary metric is a numeric output used to understand your process. It makes the process objective, setting the stage for successful improvements that align with the organization’s strategic goals.

Widely recognized as one of the most prestigious certifications in the industry, PMP validates your knowledge and experience in project management, opening up new opportunities for career advancement and higher salaries. Overview: What is Project Management Professional (PMP) Project Management Professional (PMP) is a globally recognized professional certification that is granted by the Project Management […]

When individuals take ownership, they are more likely to be invested in its success and to work tirelessly to ensure that it runs efficiently, meets its goals, and continuously improves over time. So how can this concept be used in process improvement? Lean Six Sigma is a business improvement methodology used to improve processes and […]

If you have worked in customer service long enough, you have likely had that one co-worker that talks way too much to customers, making suggestions that end up creating more work for co-workers regardless of the initial needs of the client. Overview: What is the O’Brien Effect? The O’Brien Effect refers to the waste that […]

When a product is purchased by an end-user, it is generally sold individually. However, when the product is initially delivered to a distributor by a supplier or sold wholesale, it is usually grouped into a large quantity and sold as a lot. When your business expands, it is almost guaranteed that you will be dealing […]