Jonathon Andell

Use these 10 questions when teaching DMAIC. Learn when and where some commonly used Six Sigma tools do – or don’t – apply; align the tools to the underlying question as part of this coaching task.

Who knows more about what it takes to improve digging ditches – the person holding the shovel or the executive vice president of ditch digging? Learn from a self-described Gemba nerd as he takes us behind the scenes in a Lean powerhouse.