Ken Feldman

Process management is a structured process for assuring that all your processes are aligned to ensure you can attain the organization’s strategic goals.

As a recently promoted Vice President, Chuck needed to quickly understand what all his people were doing. Chuck, a longtime employee of a major utility company, had been recently promoted to Vice President to take over the leadership of a wide range of different functions than what he had been managing. As a result of […]

Have you ever been on an improvement team that just doesn’t work as well as you expected? Was it because people weren’t trying or was the mix of personalities and perspectives not conducive to working together for a solution? Let’s see how one company handled this problem. Using the Six Thinking Hats helped this company […]

Strategic planning is a disciplined effort to produce fundamental decisions and actions that shape and guide what an organization is, what it does, and why it does it, with a focus on the future.

DPMO, Sigma Level and Cpk are three metrics you can use to measure how well your process is performing.

Mura is a Japanese word meaning unevenness, non-uniformity, and irregularity.

An alias indicates that you’ve changed two or more things at the same time in the same way. Aliasing is a synonym for confounding.

Using GOAL Deployment in support of their Strategic Plan, this company was able to align goals and objectives and achieve impressive organizational improvements  The Company historically used yearly Strategic Planning to lay out its macro goals and initiatives. This was done by each functional area of the company submitting what they believed they wanted to […]

Systems thinking is based upon the concept that all systems are composed of interconnected parts. These connections and interrelationships cause behavior of one part to impact another.

The Poisson distribution is a discrete probability distribution that provides the probability of a given number of events occurring in a specified interval of time or space.

Inferential statistics consists of several statistical tools that will allow you to make an inference about the population from sample data.

Capability is the ability of your process or product to meet expectations of your customers or any internal organizational expectations, goals or targets.

Benchmarking is comparing what you do to how other organizations do it.

In statistics, variation is a measure of the dispersion or spread of your process data.

SMED or Single Minute Exchange of Dies is a process for reducing changeover time.

Trimmed mean is defined as the mean calculated by trimming 5% data sets from the top and bottom of data sets

In business, your profit will be dependent upon several variables such as material and labor costs. Other variables will also be dependent upon several other independent variables.

Have you ever noticed that, when you observe people doing their job, they may alter the way they work if they know you are looking? That sums up the essence of the Hawthorne Effect.

You might be familiar with a continuous random variable where you can measure something with an infinite number of possible values. But what if your data has only two possible values; good or bad? Maybe we can answer that with a discussion of a binomial random variable.

Overview: What is a whisker? We need to do a quick review of a box plot before discussing a whisker. The box plot, also referred to as a box and whiskers plot, was introduced in 1970 by American statistician, Dr. John Tukey.  A box plot consists of two parts, a box, and a set of […]

You just did some statistical analysis, but your results don’t make sense to you. Did you capture all the variables you needed or is there something you missed? Maybe there is a lurking variable.

The three descriptors that can be used to describe the variation or dispersion of your data are the standard deviation, variance and range. The range is the easiest to calculate, but not the most useful in describing the variation of your data.

You have probably heard of the Pareto Principle and used a Pareto Chart. Since it is one of the 7 QC Tools, let’s explore this topic in a little more detail.

The median strip in the road runs down the middle so half the road is on one side and the other half on the other side. Does the statistical median do the same thing?