Ken Feldman

Let’s look at the financial division of a global conglomerate. One of its businesses was providing loans to corporate clients. Although a dominant player in the market, the company still had to compete with other organizations to provide financing and lending to myriad businesses. By using binary logistic regression to help refine its lending offers, […]

Providing the proper organizational environment for engaging people in your continuous improvement effort will provide large benefits for your organization. In this study, we look at how the combination of using control charts and providing an environment for people engagement helped one company achieve significant financial benefits. Control charts are a powerful tool for understanding […]

Most businesses today brag about how they make data driven decisions on important company issues. But, what if the data is not accurate or reflective of what is really going on in the company? You might be making the wrong business decisions and inadvertently costing your company lots of money. Let’s see how one company […]

A company producing commercial ink products noticed that injury rates during one step in their manufacturing process were rising after the introduction of a new product. A Lean Six Sigma Master Black Belt (MBB) consultant was hired to help the company try to resolve this serious problem. Was there a simple solution, or would it […]

Culture is the “white whale” of leadership: in Moby Dick, Captain Ahab was obsessed with capturing the white whale, and modern leaders have a similar obsession with developing organizational culture.  Lean Six Sigma organizations task themselves with fostering a culture of continuous improvement (or kaizen) that draws from customer requirements, objective data and metrics, and […]

In many cases, you want to compare the means of samples. But, comparing variances can be just as important. The F test is the statistical tool you would use for that.  

6S is the formal activity of organizing the workplace and serves as the foundation of any continuous improvement effort. Explore the 6S and learn how to implement them in your organization.

A process map is a hierarchical method for displaying processes that illustrates how a product or transaction is processed. It is a visual representation of the workflow either within a process — or an image of the whole operation. Process mapping comprises a stream of activities that transforms a well-defined input or set of inputs into a pre-defined set of outputs.

TRIZ (pronounced “TREEZ”, the Russian acronym for the Theory of Inventive Problem Solving) is an established science, methodology, tools and knowledge- and model-based technology for stimulating and generating innovative ideas and solutions for problem-solving. It is short for Teoriya Resheniya Izobreatatelskikh Zadatch.

The word scrum (short for scrummage) is usually used in the context of rugby. But how would it be used when talking about process improvement? Let’s find out. In rugby, a scrum is a method of restarting play after the ball goes out of bounds or there is a penalty. It involves players packing closely […]

You will commonly hear the word scrum used when you are watching a rugby match. But it is also used in the context of an agile project management framework that helps teams structure and manage their work through a set of values, principles, and practices. A Scrum Master is a role in the Scrum framework, […]

The letter Z is not just the sign of Zorro or a segment on “Sesame Street.” It also has a number of statistical connotations. Let’s explore those and more.

Waste is all around us. Reducing waste in your process will free up resources and make your process more efficient, save money, increase capacity, and a whole host of other benefits.

Can your organization really achieve zero defects in everything it does? Probably not, but it is a worthy goal to shoot for. Let’s learn more about the concept and how it might help your organization do better.

Have you seen the Lean Six Sigma rainbow of Belt colors? There is White, Yellow, Green, and Black. Let’s explore Yellow.

Are you ready to dust off your calculus differential equations and Laplace transformations? No? Then we will have to provide a simpler discussion of what a transfer function, or Y=f(X), is all about. 

When you hear the word variance, you can think of it in terms of finance or statistics. In statistics, variance is a calculation describing the spread, or variation, of the data around the average, or mean, of the data.

It’s not practical to measure every value in a population, whether it be people or all the jars of peanut butter you produced. Taking samples helps. But if your samples are biased and don’t represent the population, then you have a biased statistic or estimator. Let’s learn how you can calculate an unbiased statistic.

Being busy and working hard don’t necessarily mean what you are doing will have value to your customer. Let’s see why not.

Sometimes you really need to look at problems in a creative and innovative manner. TRIZ is a problem-solving approach that fosters invention for project teams who have become stuck while trying to solve a business challenge.  TRIZ (Teoriya Resheniya Izobretatelskikh Zadach) is a problem-solving methodology that was developed in the former Soviet Union by Genrich […]

Is there a simple graphical tool for looking at a series of linked hierarchical activities? Yes, a tree diagram would be a good one to use. Let’s see how it would work. If you have a series of hierarchical tasks and subtasks to complete before you reach some objective, then a tree diagram would allow […]

Do your processes deliver value for your customer? How do you know if what you do is valued by your customer? Let’s find out.

If your machines are not working, you can’t produce products for your customers. Your customers will likely not remain your customers for very long. Let’s see how Total Productive Maintenance (TPM) can keep your equipment up and running. Total Productive Maintenance (TPM) is a maintenance strategy aimed at maximizing the productivity of equipment, machines, and […]

Webster’s dictionary defines stratification as: formed, deposited, or arranged in stable layers or strata. That’s interesting, but how does it apply to Six Sigma? Let’s find out.