iSixSigma-Editorial

The cookbook contains a succinct representation of various topics in probability theory and statistics. It provides a comprehensive reference reduced to the mathematical essence, rather than aiming for elaborate explanations. » Download the Probability and Statistics Cookbook Probability and Statistics Cookbook Screenshots

Recent news from Lean Six Sigma use in healthcare includes the release of a new book detailing UCLA Health System’s path to operational excellence and the appointment of a Black Belt to a leadership role within a health insurance organization.

This flow chart for the Problem Solving Methodology Wizard will guide you through the process of determining the most appropriate problem solving methodology for your process.

An iSixSigma Discussion Forum exchange involved the manager of a call center who was interested in eliminating her organization’s “online chat” channel of communication and have all contact flow through the phones instead. However, she wanted to see if she could make an apples-to-apples comparison between the online chat and phone channels, given that they […]

In the May/June issue of iSixSigma Magazine, the article, “Taking the Next Step: How to Eliminate Errors for Good,” offers an approach for managing human performance factors in an effort improve processes in service organizations. An excerpt of a checklist used to measure human performance factors and gauge risk is featured in the magazine article. […]

The holiday season is a time when people count their blessings, celebrate the warmth of family and look forward to a fresh start to the new year. The same holds true at iSixSigma, on both a personal and professional level.

Z score is a measure of the distance in standard deviations of a sample from the mean. It is calculated as (X – X bar) / sigma. The table of z distribution is shown below. Table of the Standard Normal (z) Distribution z 0.00 0.01 0.02 0.03 0.04 0.05 0.06 0.07 0.08 0.09 0.0 0.0000 […]

Read Dr. Mikel Harry’s responses to common questions about Six Sigma. His biography is below: Ph.D., Arizona State University, 1984 M.A., Ball State University, 1981 B.S., Ball State University, 1973 Dr. Harry has been widely recognized and cited in many publications as the principal architect of Six Sigma and the world’s leading authority within this […]

The Quality profession has always been about improving processes, products and services. From TQM to PDCA to Six Sigma, all Quality methodologies are focused on eliminating defects and the root causes of those defects. It involves products that satisfy your customers, running processes at greater efficiencies, producing less waste and increasing business productivity. All of […]

Message: 8897 Posted by: Carlos Castillo Posted on: Tuesday, 29th January 2002 What are the benefits of choosing 6sigma over Kaizen, 6 sigma seems a great deal more expensive and more bureucratic. I have obtained great gains from Kiazen with minimal investment. Message: 8899 Posted by: mn Posted on: Tuesday, 29th January 2002 ——————————————————————————– I […]

Message: 16306 Posted by: Eric Posted on: Thursday, 25th July 2002 My company is actively deploying Lean Mfg principles. To this point, we have not been heavily involved with Six Sigma. Although recently our Customers have heightened our awareness of Six Sigma by asking/ requiring us to participate in their Six Sigma efforts – including […]

Message: 15934 Posted by: Tim Posted on: Wednesday, 17th July 2002 ——————————————————————————– Hi, I am writing my thesis about Six Sigma and try to compare TQM and Six Sigma. Actually there are differences but does anyone know how to define TQM exactly. Can I use Deming for this comparison? Does it make sence to point […]

Motorola, the company that holds the Six Sigma trademark, says the data-driven defect-reduction process has saved the company more than $16 billion over the past 15 years. Six Sigma has generated similarly stunning results at companies here and abroad in the manufacturing, transactional, and service sectors. All businesses – regardless of sector, size, or project – link […]

Bill Smith spent years convincing higher-ups that he really had invented a better mousetrap. Then he spent the rest of his life spreading the word to business professionals, government leaders and educators. Smith’s mousetrap? It was Six Sigma, the TQM spin off that has generated billions of dollars for Motorola, the company where Smith introduced […]

The roots of Six Sigma as a measurement standard can be traced back to Carl Friedrich Gauss (1777-1855) who introduced the concept of the normal curve. Six Sigma as a measurement standard in product variation can be traced back to the 1920’s when Walter Shewhart showed that three sigma from the mean is the point […]

Six Sigma has a martial arts convention for naming many of its professional roles. The chart below describes how these roles are typically defined. Leaders and Champions usually receive high-level training on the technical aspects of Six Sigma and specific training on how to lead an initiative. At the “Belt” level, each candidate is assigned […]

Design for Six Sigma (DFSS), or the Six Sigma DMADV process (Define, Measure, Analyze, Design, Verify), is an improvement system used to develop new processes or products at Six Sigma quality levels. It also can be employed if a current process requires more than just incremental improvement. It is executed by Six Sigma Green Belts […]

Many people have written to iSixSigma asking various questions about Six Sigma certification, like: How can I get Six Sigma certified? Where can I get Six Sigma certified? Is Six Sigma certification transferable if I leave a company for another? This article will help answer these questions regarding the ubiquitous and confusing “Six Sigma certification” topic.

For the seventh straight year in a row, the Commerce Department’s National Institute of Standards and Technology (NIST) has conducted a stock performance study of the Malcolm Baldrige National Quality Award winners. And for the seventh straight year in a row, the investment study has concluded that the Baldrige group stock has outperformed the S&P […]

As geographic barriers between countries deteriorate with the continued evolution of the Internet, ISO 9000 may be one of the largest differentiators between you and your competitors. Already, ISO 9000 plays a key role in winning new customers, maintaining satisfied current customers, accessing foreign countries and dealing with the government. What is ISO 9000, 9001, […]

By definition, a sample of size n is random if the probability of selecting the sample is the same as the probability of selecting every other sample of size n. If the sample is not random, a bias in introduced which causes a statistical sampling or testing error by systematically favoring some outcomes over others. […]

Green Belts are employees of an organization who have been trained on the Six Sigma improvement methodology and will lead a process improvement team as part of their full-time job. While Green Belts do not need to know as much as Black Belts or Master Black Belts, there are many things a Green Belt should […]

Find answers, links and resources to all your basic Six Sigma questions.

As one of three Six Sigma Master Black Belts at Commonwealth Health Corporation (CHC), Nick Nauman mentors 35 Green Belts. At the time of this interview, CHC’s team had a total of approximately 180 completed or ongoing Six Sigma projects throughout the institution, focused on a range of issues involving both operational and clinical improvement. […]