I have spent my entire career in IT and feel privileged to have had the opportunity to work in such a fast moving industry and to see the changes from propriety mainframe to open systems to windows and now the Internet. SoI have a tendency to want to apply IT to the projects I run. Through my blog I would like to share these experiences and demonstrate that there is more than Minitab out there. The first of these is the use of on-line surveys.

In my last blog I covered national quality awards and their perceived value to this community (results below). For this I used an on-line survey to gather people’s views. From a kano-analysis standpoint, I now take for granted that I can construct and launch a worldwide survey in an afternoon!